1. Introduction Welcome to Zenara Massage. These Terms and Conditions govern your use of our website and mobile massage services. By accessing our website, booking our services, or using our platform in any way, you agree to be bound by these terms.

2. Services Offered Zenara Massage provides mobile massage and wellness services as described on our website. Each service may have specific terms, preparation requirements, and limitations, which will be communicated during the booking process.

3. User Responsibilities Users are expected to provide a safe and appropriate environment for the delivery of mobile services. Any information provided to us must be accurate, including personal health information crucial for tailoring our services to your needs.

4. Booking and Cancellation Bookings can be made via our website. We require a 12-hour notice for cancellations or rescheduling. Cancellations made less than 12 hours before the appointment time may incur a fee, detailed in our cancellation policy.

5. Payments and Refunds Payments must be made at the time of booking through our secure online payment system. Refunds for cancelled services are subject to our cancellation policy. Any refunds issued will be processed back to the original payment method.

6. Privacy and Personal Data We are committed to protecting your privacy and personal information. Our privacy policy outlines how we collect, use, and safeguard your data.

7. Intellectual Property All content on our website, including text, graphics, logos, and images, is our property or used with permission and is protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Zenara Massage will not be liable for any injury, loss, claim, or damage directly or indirectly related to your use of our services or website, except in cases of gross negligence or intentional misconduct.

9. Amendments We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any changes signifies your acceptance of the new terms.

10. Dispute Resolution Any disputes related to these Terms and Conditions will be resolved through negotiation. If resolution cannot be reached, disputes will be settled through arbitration or a relevant legal jurisdiction.

11. Contact Us For any questions or concerns regarding these Terms and Conditions, please contact us through our website's contact form.

By booking a service with Zenara Massage, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.